Help & account data

Recover an interrupted draft

Keep the same browser tab and sign in to the same account. After a reload, use Recover previous draft. This checks the saved receipt without starting another analysis or using credits.

If there is no completed receipt, retry the unchanged details. A credit is used only when a validated draft commits. Changing details starts a separate request.

Saved drafts and deletion

Copy or download drafts you need to keep. In Saved, Delete saved draft permanently removes that library copy after confirmation. It does not erase the separate generation receipt.

Recovery is available for 30 days after generation. Library drafts remain until you delete them. Automatic removal of expired receipt text and full account deletion are awaiting hosted setup; expired receipt text may remain stored until authorized cleanup. You can request account-data help through support below. Do not enter confidential or customer data during preview testing.

Recovery details contain your inputs and request ID in this tab’s session storage. Signing out clears them. They normally disappear when the tab closes; browser session restore can retain them. Server receipts remain separate.

Subscriptions and billing

Use Account & billing to review your allowance, refresh verified payment status, update payment details or cancel renewal through Stripe. A return from Checkout is not a payment confirmation. Contact support for plan changes and refund requests. Include the account reference and invoice reference, but no card details.

Contact

Open Account details in your workspace for your account reference. Include that reference, the approximate time and the error shown. Do not send passwords, sign-in tokens, payment details or confidential drafts.